Tech Lover 9

With the vast array of features and benefits offered by NetSuite, it is a popular CRM and ERP suite for businesses of nearly any size. However, after choosing NetSuite, many businesses are left with the choice of deciding the best NetSuite provider. With the abundance of value-added resellers and service hosts available, determining the best provider for your business can be tricky. Analyzing these five criteria can help to reduce the available options and find providers that are best suited to your business.

1. Data and Service Security

When it comes to conducting business in the cloud, few things trump the importance of data security. Unauthorized access or theft of sensitive business data can result in disaster for businesses of any size. When choosing a NetSuite provider, always check their security practices and services. Data retention policies and hardware disposal policies are essential, as your business will often not have physical access to the equipment. Other considerations include transmission encryption, multi-factor authentication and access policies.

2. Service Costs

Though NetSuite offers a variety of benefits and features, the pricing of the service is a major point to consider. When determining the proper provider for your business, consider the relevance of added features and the overall pricing of the service. Prices may differ drastically from provider to provider. However, features may differ as well. A NetSuite ecommerce platform for instance, will have integrated features designed specifically for retailers to manage web transactions. By breaking down costs and services, it’s easier to compare providers.

3. Service Plans

Each NetSuite provider will offer differing service plans and agreements. These plans not only outline the NetSuite services that you should expect to receive but important information pertaining to maintenance, down time and accessibility as well. Comparing these service level plans between providers can help to ensure that you always have the support and accessibility that you need. Should you experience issues with your NetSuite configuration, knowing these plans will also allow you to respond to issues quickly and work towards a prompt resolution.

4. Scalability

The ultimate goal of most ERP and CRM software to improve efficiency and grow your business. The infrastructure used to host NetSuite solutions can differ drastically between providers. Ensuring that your service provider can expand or remove services as needed is essential. Most NetSuite services are offered in designated time increments. Should your business outgrow your provider’s abilities during your service commitment, the benefits obtained from NetSuite could be diminished. When considering the ideal NetSuite provider, always investigate tiers of service above and below your intended level. This should provide an idea of what to expect should you need to upgrade or scale back services.

5. Reputation

When it comes to building a business, reputation is crucial. This is no different when considering a NetSuite provider. Your NetSuite service will be an interface for nearly every aspect of your business. This means that any issues with your service provider could reflect negatively upon your business as well. Many providers will also include testimonials or list current well-known clients to improve their reputation as well. By utilizing these resources, you can find a service provider that will help you make the most of your NetSuite investment.

When it comes to choosing a NetSuite provider, these five criteria are important to consider. After evaluating your options, you can choose a provider with confidence. With a reliable provider, you can utilize NetSuite to obtain maximum benefits for your business investment.